Skills & Competencies for Receptionist I

Receptionist I job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Receptionist I

Greets visitors and maintains visitor logs.

JOB RESPONSIBILITIES for Receptionist I

Completes security procedures such as issuing badges or visitor passes. Performs administrative activities such as booking meeting rooms, arranging transportation, receiving and sending mail and packages. Responds to internal and external inquiries. May provide back up for clerical projects or route phone calls.

Receptionist I SALARY RANGE

BASE 50%
$39,275
TOTAL 50%
$39,852
Job Level
A01
Job Code
OF13000017
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Receptionist I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Receptionist I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

11 general skills or competencies (Job family competencies) for Receptionist I

1 Job Family Competencies – Calendaring
Proficiency Level -2
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Cites examples of practices on how to organize appointments and prioritize to-do lists in the calendar software.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in setting weekly and monthly goals to create a priority matrix.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Demonstrates efficiency in managing time effectively and navigating online calendaring.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates the training of advanced features with calendaring software.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes a standard process for the use of calendaring software.
See 4 More Skill Behaviors
2 Job Family Competencies – Call Screening
Proficiency Level -2
Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Cites fundamental phone etiquette and the process of transferring calls.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Clarifies the needs of the caller to efficiently route them to the appropriate team.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates each department's scope of tasks and responsibilities, helping staff to efficiently redirect calls.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates the existing call screening processes to implement changes as needed.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a virtual office multi-line telephone system to provide advanced call forwarding, routing, and answering rules.
See 4 More Skill Behaviors
3 Receptionist I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Receptionist I
Proficiency Level - 4
5 Competency for - Receptionist I
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Receptionist I

1 Core Competencies – Knowledge of Organization
Proficiency Level -1
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes how one's roles and responsibilities contribute to organizational success.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Discusses the roles and responsibilities of own business unit.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns own department's plans with the enterprise mission and vision.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Advises on how to solve problems using proper organizational channels.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Drives the adoption of the latest technologies and tools to transform our business.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
See 4 More Skill Behaviors
3 Receptionist I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Receptionist I
Proficiency Level - 4
5 Competency for - Receptionist I
Proficiency Level - 5

Summary of Receptionist I skills and competencies

There are 0 hard skills for Receptionist I.
11 general skills for Receptionist I, Calendaring, Call Screening, Computer Literacy, etc.
10 soft skills for Receptionist I, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Receptionist I, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be proficient in Confidentiality.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.